Technologies are growing everyday. Some new technologies are invented of course to make our life easier. One particular that is quite interesting is this speech recognition system.
All of us must have some frustrating experiences in calling call centre or customer services for any purposes, from simple inquiries to bill problems, for credit card, insurance, telephone lines, internet connection, … and so much more. And then we were transferred from person to another person, from one division to other divisions, just to get simple answers that were not what we were looking for. Now, our headaches can be solved. By using voice recognition software, those experiences, hopefully, can be reduced to its minimal.
Basically, this speech recognition software can listen, interpret, and if necessary, ask clarification for our questions, then connecting us through to the agent or other voice-enabled application most able to assist us. There are several big companies which have applied this technology, such as Suncorp Australia, ahm Australia, Standard Life, Ladbrokes UK, Dublin Airport, Pizza Hut NZ, Auckland Co-op Taxis, and more. Amazing, right!